Support
PortBlue provides an array of support services to its customers. Though the type of support can vary based on the needs and agreements with customers, customer contact personnel have several support options to choose from that best suit their needs for the situation at hand.
Self-helpSee answers to common support questions to see to more quickly address any problems:Common Support Questions |
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Online Support CenterThe System Updates page keeps customers informed of any known technical issues and an estimated timeframe for resolution. This is the first resource that customers can turn to for non-application specific questions that are not answered in the Common Support Questions. We are constantly improving and updating the knowledge base of our support solutions so you can be assured to receive the most timely and relevant information. |
Phone SupportAgreements for PortBlue's premier phone support service offers customers a personal and accessible source of solutions to common problems and questions. Our support staff will address your questions and respond to requests on a personal basis. The scope of this type of support is defined and specified in more detail in individual contract agreements. Premier phone service accounts are created and provided to customers accordingly. |
Email SupportCustomers can send inquiries on modules by emailing: support@portblue.com. These inquiries will be handled by our support staff, who will follow up with recommended courses of action as quickly as the situation will allow. |
Customer Support HoursRegular phone support hours are from 8:00 AM PST to 5:00 PM Pacific Time Monday through Friday, excluding holidays. Please refer to your contract agreements for futher support details. Phone/voicemail: (877) 401-7145. |
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